Last Updated: 29 July 2023

Welcome to Renuro, your trusted provider of advertising and premium web design services. We are committed to delivering top-notch solutions and ensuring your satisfaction. This Refund Policy outlines our guidelines and procedures regarding refunds for our services. Please read this policy carefully before engaging with us. By using our services, you agree to the terms of this Refund Policy.

1. Service Agreement and Refund Eligibility:

1.1. Our advertising and premium web design services are subject to individual service agreements, proposals, and contracts. These agreements detail the scope of work, deliverables, timelines, and fees associated with the services you engage us for.

1.2. Refund eligibility depends on the terms outlined in your specific service agreement. In general, refunds may be considered under the following circumstances:

• Failure to deliver services as outlined in the agreement.
• Unforeseen circumstances preventing project completion.
• Dissatisfaction with the quality of the work provided.

 

2. Refund Process:

2.1. If you believe you are eligible for a refund based on the terms of your service agreement, you must follow these steps:

• Contact us at support@renuro.com and provide details of your request.
• Our team will review your request and assess its eligibility for a refund.
• If eligible, we will initiate the refund process.

2.2. The refund amount will be determined based on the nature of the project, the work completed, and any applicable fees.

3. Non-Refundable Items:

3.1. Certain items and expenses are non-refundable, including but not limited to:

• Third-party expenses incurred on your behalf (e.g., domain registration, hosting fees).
• Expenses related to work completed before the refund request.
• Any work that has been approved and accepted by you.

4. Refund Payment:

4.1. Refunds will be processed using the original payment method used for the project.

4.2. Refund processing times may vary depending on your payment provider and financial institution.

5. Modification or Cancellation of Services:

5.1. If you decide to modify or cancel services before project completion, the refund amount will be determined based on the work completed and any applicable fees or costs incurred up to that point.

6. Contact Us:

6.1. If you have questions or concerns about our Refund Policy, or if you believe you are eligible for a refund, please contact us at grievance.officer@renuro.com

7. Changes to Refund Policy:

7.1. We may update or modify this Refund Policy at any time.

7.2. The “Last Updated” date at the top of this page indicates the latest revision.

8. Governing Law:

8.1. This Refund Policy shall be governed by and construed in accordance with the laws of Bengaluru, Karnataka, India.

Thank you for choosing Renuro as your partner for advertising and premium web design services. We are dedicated to delivering exceptional solutions and providing a transparent and fair refund process.